FAQ

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terry_face.jpgFrequently Asked Questions:

How do I schedule an appointment?

Please call Terry Palmer at 630-207-1993 for more information or to schedule an initial evaluation appointment.  Terry has weekday hours available in the morning, afternoon, and evening.  At times there are weekend appointments available.

What is the length and frequency of the sessions?

Individual sessions are 60 minutes long.  Typically, clients see Terry on a weekly basis.  Whenever possible, clients are given a regularly scheduled appointment day and time.  However, Terry also does her best to accommodate clients with variable schedules.  When intensive therapy is needed or desired, clients may arrange to see Terry more frequently.  In times of crisis, additional sessions may be scheduled based on the client’s needs.

What is the fee and the payment options?  How does it work with my insurance?

The fee for each session of individual psychotherapy is $110 for a full 60 minute hour.  Payment is due at the time of service.  Terry accepts various payment options including cash, personal checks, and insurance plans.  If you are insured with one of her contracted insurance carriers, you pay only the required co-payment or deductible at the time of service.  Terry will bill your insurance company on your behalf.

What is the cancellation policy?

24-hour notice is required for cancellation.  Late cancellations and failure to attend the appointment is charged the full fee.  Insurance does not cover these charges.  However, emergency situations will be taken into consideration and there may be no charge in these circumstances.

What is the best way to communicate with Terry?

To ensure confidentiality, all communication outside of session should be done via phone and voice mail 630-207-1993.  Voice mail is confidential and is checked fairly frequently.  Calls will be returned within 1 business day, if not sooner.  Please do not send Terry text messages as confidentiality cannot be guaranteed and text messages are checked infrequently.

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